Support
Contact upskillme.shop
Support runs on email only — there is no chatbot, no ticket portal and no phone queue. Messages are read and answered by the person who writes the guides, normally within two business days (Monday to Friday, IST). Below is what to send so the first reply can actually solve your problem instead of asking for details.
Email: support@upskillme.shop
Website: https://upskillme.shop
Operating region: India, selling globally in INR and USD.
A payment went through but the download did not unlock
This is the most common message we get, and it is almost always recoverable. Send the Razorpay payment ID or order ID from your bank or UPI app notification, the email or phone number used at checkout, and the name of the guide. We match the transaction and email the file directly. If the charge did not reach us at all, banks typically auto-reverse a failed authorisation within 5–7 working days, and we will tell you which of the two happened rather than leaving you guessing.
You lost the file or the tab closed
Downloads are not tied to an account, so we cannot look you up by login — but we can look up the payment. Send the payment reference and we re-send the current version of the guide. There is no charge for a re-send, and no limit on how many times you ask.
Refunds and duplicate charges
If you were charged twice for the same guide, or charged an amount that differs from the price shown at checkout, email the two payment IDs and we refund the extra to the original payment method. Approved refunds are initiated within two business days and typically land in 5–7 working days depending on your bank. The full eligibility rules are on the refund policy page.
Factual corrections
If a fee, regulation, deadline or tool detail in a guide is out of date or wrong, please tell us and link the source if you have one. Corrections are prioritised over every other kind of message, folded into the next revision, and noted in that guide's revision log. This is genuinely useful to us — readers spot changes faster than we do.
Privacy and data requests
To ask what data we hold about you, or to have it deleted, email the same address with "privacy request" in the subject line. We store the minimum needed to verify a purchase and honour refunds; payment card details never touch our servers because Razorpay handles them. See the privacy policy for the specifics.
What we cannot help with
We do not offer one-to-one coaching, admission counselling, visa filing, resume rewrites or vendor bookings, and we cannot review your individual case over email. We also do not sell advertising placements or accept sponsored mentions inside the guides. If your question needs a licensed professional — a doctor, lawyer, immigration consultant or financial adviser — we will say so instead of improvising an answer.